Since March 2022 and within the framework of the Professional Training School, Konecta Foundation has enabled the School in its digital mode in collaboration with IBM.

Free courses focused on the development of communication and customer interaction skills are provided. Konecta Foundation provides the training content and all courses are available, free of charge, nationwide through the IBM SkillsBuild online platform.

This initiative aims to help unemployed people and people from vulnerable communities to integrate into the labour market The main idea is to develop better commercial, communication and presentation skills, as well as to enable them to successfully develop a career in the field of Customer Service.

The training consists of three independent but complementary courses, which will be carried out progressively, following an order based on pedagogical criteria that facilitate the assimilation of content: effective telephone communication tools, persuasive communication and commercial approach. All of them are complemented with webinars on relevant and current topics given by Konecta’s expert employees on a voluntary basis and there are also guided tours to Konecta platforms.

Upon successful completion of the training, trainees become part of Konecta’s employment pool, after being interviewed by the company’s selection team.

Results 2023/24: So far, 550 vulnerable and unemployed people have been trained through this project, in the new commercial and digital skills needed for the jobs of the future linked to the Contact Center sector.

• 1.599 students enrolled in the various courses.
• 550 students completing at least one course
• 170 students enrolled in Konecta’s job bank.

The project is active and will be expanded to all regions where Konecta is present.

Come and sign up!